Please note due to the Coronavirus pandemic, some parcels may take longer to arrive than usual (particularly international orders). Unfortunately this is out of our hands, and we are sorry for any inconvenience this may cause.
All UK orders are posted 1st Class.
How much does it cost to ship my order?
UK shipping costs £1.99 or £3.50 tracked and signed for.
Shipping to Europe costs £4.50
Shipping to the rest of the world including America and Australia is £8.50
Items are shipped with Royal Mail and proof of postage is obtained. UK orders are posted 1st Class, international orders are posted 'International Standard'.
I didn't receive my order conformation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order no. to email@example.com.
How can I track my order?
UK orders will only be tracked when you spend £50 or more. Alternatively UK customers can spend £1.50 more for tracked shipping if spending under £50
International orders will only be tracked when you spend £70 or more, alternatively international customers can spend £4 more for tracked shipping if spending under £70
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit Royal Mail.
My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping (this is extremely rare). You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase.
- Average delivery time for UK orders is 1-4 business days.
- Average delivery time for European orders is 5-10 business days via Royal Mail only
- Average delivery time for other International orders is 6-12 business days via Royal Mail only
After your order is shipped, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses.
We ship Monday - Friday, with the exception of UK holidays.
We offer refunds within 7 days of receiving order on all unworn items excluding pierced jewellery & sale items. We do not currently offer exchanges. Please contact us if you want a refund via instagram or firstname.lastname@example.org